Refund and Returns Policy

Every piece is made for you

Each order is printed and finished to order, so we can’t take returns for a change of mind, a different size or a different style. Please check sizes and options on the product page before ordering. If you ordered the wrong size or style, contact us and we’ll offer a discount on a reorder.

Damaged, defective or our mistake

We’ll make it right if your order:

arrives damaged,
has a printing or manufacturing defect, or
isn’t what you ordered (wrong image, size or style).

Contact us within 3 days of delivery with your order number and photos of the artwork and the packaging. Please keep the packaging; the carrier may need to inspect it. Once we review it, we’ll send a replacement at no cost. If a replacement isn’t possible, we’ll refund you in full, including shipping. We’ll tell you if we need the item back, and we’ll pay the return shipping.

Original art (one of one)

Original pieces can’t be remade, so if an original arrives damaged or not as described, we’ll give you a full refund once it’s returned.

Cancellations

You can cancel within 24 hours of ordering, before production starts, for a full refund. After production starts, orders can’t be cancelled.

How refunds are paid

Refunds go back to your original payment method, usually within 5–10 business days of approval. If you paid with Afterpay, Klarna or Affirm, the refund goes through that provider and adjusts your plan. The $6.95 handling fee is refunded only when we refund the whole order.